Support

Channels

Channel	Use for
Email — access@randaverify.com	Integration questions, account changes, billing
Email — helpdesk@nimc.gov.ng	Issues with NIMC’s data quality (only when our diagnostics suggest the issue is upstream)
Phone — 0700-CALL-NIMC	NIMC customer service (general identity-card questions, not API integration)

For incidents impacting verification availability, RandaVerify Operations will reach out by email within 30 minutes of detection.

Including the right info

When you report a problem, please paste:

1. The reference_id of the affected verification (if applicable).
2. The exact endpoint you called and the HTTP method.
3. The full HTTP status code and detail field from the error response.
4. The approximate time (UTC) the call was made.
5. Your org slug.

Do not include the NIN, phone number, or selfie image in plain text — describe the request structure instead. We can pull the encrypted record from our logs using the reference_id.

Account changes

• Adding or removing users on your org → ask your designated platform admin first; they can do this from the portal.
• Changing your billing email → email support with the request from your existing billing email.
• Re-issuing a forgotten password for an integrator account → use POST /forgot-password first; if that does not arrive, contact support.